Privacy policy

Store: LUSVEDO
Address: 128 City Road, London, ENG EC1V 2NX, United Kingdom
Email: contact@lusvedo.co.uk
Phone: +44(753) 710-5149
Full Name: ASMA EN-NAJI

At Lusvedo, we value your privacy and are committed to safeguarding your personal information. This Privacy Policy explains how we collect, use, and protect your data when you browse our website or place an order.

1. Information We Collect

When you visit our website or make a purchase, we may collect the the following types of information:

Personal Information:

  • Name, billing and shipping address, phone number, and email address.
  • Payment details (processed securely through trusted third-party providers).

Technical Information:

  • IP address, browser type, device details, and time zone.
  • Information gathered through cookies, pixels, and similar technologies to enhance your shopping experience.

Order Information:

  • Details about your purchases, order history, and communication preferences.

2. How We Use Your Information

We use your information to:

  • Process, prepare, and deliver your orders.
  • Communicate with you regarding orders, delivery updates, and customer support inquiries.
  • Improve our products, website experience, and overall services.
  • Detect and prevent fraudulent or unauthorized activities.
  • Send promotional emails or updates if you have opted in to receive them.

3. Data Storage and Security

We use appropriate technical and organizational measures to keep your data safe from unauthorized access, loss, or misuse.
All payment transactions are handled via secure, encrypted connections. We do not store your credit card information.

4. Cookies

Our website uses cookies to provide a better browsing experience, measure site performance, and personalize content.
You can enable or disable cookies through your browser settings. Please note that disabling cookies may affect certain site features.

5. Third-Party Services

We share limited information with trusted third parties who assist in operating our store, such as:

  • Payment processors (for secure payment handling)
  • Shipping partners (to deliver orders)
  • Analytics tools (to improve website performance)

These partners receive only the information necessary to perform their services and must protect your data in compliance with applicable regulations.

6. Data Retention

We keep your personal data only as long as necessary to fulfill the purposes outlined in this policy — typically during the customer relationship and for legal or accounting requirements.

7. Your Rights (EU / GDPR)

If you are located in the European Union, you have the right to:

  • Request access to the personal data we hold about you.
  • Request corrections or deletion of your data.
  • Withdraw consent for marketing communications at any time.
  • Request data portability or object to certain processing activities.

To exercise your rights, please contact us at contact@lusvedo.co.uk.

8. Email Marketing

If you sign up for our newsletter or updates, we may send promotional emails about products, offers, or store news. You may unsubscribe at any time by clicking the “Unsubscribe” link in our emails.

9. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The latest version will always be available on this page with the “Last updated” date.

10. Contact Us

If you have any questions about this Privacy Policy or how your personal data is handled, please contact us at: contact@lusvedo.co.uk.