Refund policy
Store: LUSVEDO
Address: 128 City Road, London, ENG EC1V 2NX, United Kingdom
Email: contact@lusvedo.co.uk
Phone: +44(753) 710-5149
Full Name: ASMA EN-NAJI
At Lusvedo, your satisfaction is extremely important to us. We stand behind the quality of our products and aim to offer a smooth, worry-free shopping experience. If you are not fully satisfied, we’re here to help.
1. 60-Day Money-Back Guarantee
We offer a 60-day satisfaction guarantee on all purchases.
If you are not completely happy with your order, you may return it within 60 days of delivery for a full refund — no questions asked.
2. Conditions for Returns
To qualify for a return:
- The product must be unused, unwashed, and in its original condition.
- All original packaging and accessories (if applicable) must be included.
- You must provide proof of purchase (order number or receipt).
Returns that do not meet these conditions may be refused.
3. Return Process
To start a return, contact our support team at contact@lusvedo.co.uk with your order number and reason for the return.
We will send you the return address along with clear instructions on how to proceed.
Once we receive and inspect your return, you’ll receive a confirmation email and your refund will be processed.
4. Refunds
Approved refunds will be issued to your original payment method within 5–10 business days after we receive the returned item.
Processing times may vary depending on your payment provider.
5. Exchanges
We do not offer direct exchanges. If you want a different item, simply return your product for a refund and place a new order.
6. Damaged or Defective Items
If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
Include clear photos of the issue, and we will replace the item or issue a full refund at no additional cost.
7. Non-Returnable Items
Some products cannot be returned for hygiene or safety reasons (e.g., personal care items, undergarments, opened sealed goods).
If an item is non-returnable, it will be clearly stated on the product page.
8. Late or Missing Refunds
If your refund has not arrived after 10 business days:
- Check your bank account again.
- Contact your credit card company — refund posting times may vary.
- If you still have not received your refund, please email us at contact@lusvedo.co.uk.
9. Free Returns
We offer free returns on orders over €30.
For orders below €30, the customer may be responsible for return shipping fees unless the item is defective or incorrect.
10. Customer Support
Our support team is available 24/7 to assist with returns, refunds, and product issues.
Contact us anytime at contact@lusvedo.co.uk.